Privacy Policy
Last updated: April 2026
Introduction
Gondilal Saraf (“we”, “us”, “our”) operates the website gondilalsaraf.com and provides jewellery retail services from our shop in Banda, Uttar Pradesh, India. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or purchase from us.
By using our website or services, you consent to the practices described in this policy.
Information We Collect
We may collect the following personal information:
- Contact Information: Name, phone number, email address
- Identity Documents: Aadhaar number, PAN card number (required by law for transactions above ₹2 lakh)
- Address: Delivery or billing address when provided
- Transaction Records: Purchase history, payment method, invoice details
- Website Usage: Pages visited, features used, shortlisted products (stored locally on your device)
- Communication: Messages sent through our contact form or WhatsApp
How We Use Your Information
- Process your purchases, exchanges, and returns
- Generate invoices and maintain transaction records as required by law
- Send you daily gold/silver rate updates (only if you opt in)
- Manage your customer account and shortlist
- Respond to your enquiries and provide customer support
- Comply with tax and regulatory requirements (GST, Income Tax Act)
- Improve our website and services
Legal Basis for Collecting Identity Documents
Under Indian law, jewellery purchases above ₹2,00,000 require PAN card details. Aadhaar may be requested for KYC verification. We only collect these documents when legally required and store them securely.
How We Protect Your Data
All sensitive personal information (phone numbers, Aadhaar, PAN) is encrypted at rest using industry-standard encryption. Access to customer data is restricted to authorised staff only. We do not sell, rent, or share your personal information with any third party for marketing purposes.
Data Storage & Retention
- Transaction records are retained as required by Indian tax law (minimum 8 years)
- Customer account data is retained as long as your account is active
- You may request deletion of your account and personal data at any time (subject to legal retention requirements)
- Website shortlist data is stored locally on your device and is not transmitted to our servers unless you create an account
Third-Party Services
- Google Fonts: For typography (Google's privacy policy applies)
- WhatsApp: For customer communication and order placement (Meta's privacy policy applies)
- Razorpay: For online payment processing (Razorpay's privacy policy applies)
- Google Maps: For shop location display
We do not share your personal data with these services beyond what is necessary for their function.
Your Rights
- Access your personal data held by us
- Correct inaccurate personal data
- Request deletion of your personal data (subject to legal requirements)
- Opt out of rate update notifications at any time
- Request a copy of your transaction history
To exercise any of these rights, contact us at the details below.
Children's Privacy
Our website and services are not directed at children under 18. We do not knowingly collect personal information from minors. All purchases must be made by or on behalf of an adult.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
Questions about your privacy?
Gondilal Saraf, Gular Naka, Banda, UP 210001
Phone: +91 93358 78550 · WhatsApp