Return & Exchange Policy

Our Promise

Gondilal Saraf has been serving Banda since 1901. Customer satisfaction and trust are at the heart of everything we do. Every piece of jewellery we sell is BIS hallmarked and comes with a proper bill.

Returns

We accept returns for defective products under the following conditions:

• The item must be returned within 7 days of purchase
• Original bill/receipt must be presented
• The item must be in its original condition — unused and undamaged
• Hallmark and tags must be intact
• Custom-made or specially ordered items cannot be returned unless defective

If a manufacturing defect is found, we will repair or replace the item at no extra cost.

Exchange Policy

• Gold jewellery purchased from Gondilal Saraf can be exchanged at full value (current gold rate, minus making charges)
• Gold from other BIS-hallmarked jewellers is accepted at current market rate after purity testing
• Silver items can be exchanged at prevailing silver rates
• Exchange is available any time — no time limit on jewellery purchased from us
• Original bill is required for full-value exchange; without bill, exchange is based on purity test

Refund Policy

• Refunds are processed for the gold/silver value at the rate on the day of return
• Making charges are non-refundable (except for defective items)
• Refund is issued within 3-5 business days via the original payment method
• For UPI/bank transfer purchases, refund is credited to the same account
• Cash purchases are refunded in cash

How to Initiate a Return or Exchange

• Visit our shop at Gular Naka, Banda with the item and original bill
• Or call us at +91 93358 78550
• WhatsApp us with your bill photo — we'll guide you through the process